Some of the most common questions asked of us. Please text, call or email if you need further information.
How to Join the Pack at Pet Lodge & Spa of Reidville 🐾
To ensure the safety, comfort, and happiness of every guest, all new clients must complete the following steps before booking lodging, daycare, or salon services:
• Register on the homepage of our website or download the KennelBooker app (available on iOS and Android).
– Current clients: use your existing login credentials to access your account.
– New clients: you may register through the app or website—just be sure to use the same email for both to access your account seamlessly.
• Provide current vaccination records.
We require up-to-date DHPP, Rabies, and Bordetella vaccines for all dogs.
• Schedule a Meet & Greet / Temperament Test prior to your first lodging stay.
All future lodgers must pass this evaluation to ensure a safe and social environment.
A half-day of daycare is highly recommended to help your pup become familiar with our team and setting for a successful stay!
We are open Monday through Friday from 7am-12pm and 2pm-6pm,
Saturday 8am-12pm.
Sunday 10-2
We do offer after hours check in and out when available. (Fee applies)
No, someone is on the property with all of our lodgers at all times. The Lodge is a five thousand square foot building with owners living quarters inside of the facility. We have visuals on all parts of the lodge. You can feel safe and assured that your pets have someone looking after their well being 24/7!
Yes! We are fully prepared to keep your precious pet with the electricity that he or she needs to thrive at the lodge no matter what the weather!
No, at this time we choose not to have cameras for the public. This is for our personal privacy only. We will keep that in consideration for the future of the lodge. We do keep an open line of communication via text pupdates. Feel free to text the lodge phone and we will send pictures and videos to let you see all of the fun that your beloved pet is experiencing! You may also see your pets happy face on one of our social media sites!
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